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  • You may choose to move your booking and deposit to a future date/time with notice of 7 days or more.

  • You may cancel your tour 7 days or more from your scheduled date/time and receive a full refund of your payment/deposit.

  • If you cancel your tour within 7 days of your scheduled date/time please note that fifty percent of the original tour cost will be forfeited.

  • If you cancel your tour within 24 hours of your scheduled tour time, or are a no show at the time of your tour, please note that one hundred percent of the original tour cost will be forfeited, as we will have lost the opportunity to book another tour in your place.

  • If your tour is canceled by Star City Cycle Pub for weather related, or any safety related reasons, then you are entitled to a credit in our system to re-book a tour in the future or a full refund back to your original payment credit card.(the tour is rain or shine, it would have to be an extreme weather event for us to cancel)

  • Any tour canceled by Star City Cycle Pub for violations related to customer actions while on the bike will be forfeited. If you have additional questions about rules or policies, please contact us at starcitycp@gmail.com .  There is a list of possible violations included in your waiver.